Inpatients at Croydon University Hospital have a worse experience than those staying at other hospitals, according to a recent satisfaction survey.
According to the results of a national Care Quality Commission survey, patients rated the trust as worse than others in seven of 10 areas – including care and treatment, waiting to get a bed on a ward and nurses.
But a Croydon Health Services NHS Trust spokesman said the ratings do not tell the full story and the marks out of 10 show the hospital is similar to many other organisations.
He added: “Compared with the results for last year’s survey, the trust has improved on seven areas which include treatment, privacy and dignity for patients being treated in accident and emergency, cleanliness of the hospital or ward and involvement in decisions about being sent home after a hospital stay.
"Patients also told us that the quality of hospital food has improved since we last asked them.
"Overall, patient’s scored the Trust 7.8 out of 10 when responding to questions about the hospital and ward."
- Bomb scare as “suspicious item” seen near Croydon supermarket
- This American football star was trafficked into the UK and left homeless - now he has gone from Croydon to the NFL
- Mum quit her job to take son to school in Vauxhall because of a Croydon Primary's 'unacceptable' admissions policy
- Crystal Palace Beer Festival is returning with 150 beers and 50 ciders to get stuck into
- Armed forces deployed in London in response to critical terror alert