Croydon University Hospital scores worse than others in Care Quality Commission patient satisfaction survey

Croydon Guardian: Croydon University Hospital Croydon University Hospital

Inpatients at Croydon University Hospital have a worse experience than those staying at other hospitals, according to a recent satisfaction survey.

According to the results of a national Care Quality Commission survey, patients rated the trust as worse than others in seven of 10 areas – including care and treatment, waiting to get a bed on a ward and nurses.

But a Croydon Health Services NHS Trust spokesman said the ratings do not tell the full story and the marks out of 10 show the hospital is similar to many other organisations.

He added: “Compared with the results for last year’s survey, the trust has improved on seven areas which include treatment, privacy and dignity for patients being treated in accident and emergency, cleanliness of the hospital or ward and involvement in decisions about being sent home after a hospital stay.

"Patients also told us that the quality of hospital food has improved since we last asked them.

"Overall, patient’s scored the Trust 7.8 out of 10 when responding to questions about the hospital and ward."


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