Talking Point: Self-serve supermarket checkouts - love them or hate them?

Croydon Guardian: Self-serve supermarket checkouts - love them or hate them? Self-serve supermarket checkouts - love them or hate them?

Most of us will be all too aware that life at the supermarket has changed a lot in recent years.

One big change on the high street has been the explosion of mini-versions of the big supermarket chains, which are designed for convenience shopping and heralded the 'self-serve' checkout in which you weigh and pay for your shopping.

But in recent years the supermarkets have introduced more and more of these self-serve checkouts into the bigger stores too.

While some will appreciate the convenience, many have encountered the same recurring issues: such as having to wait for a technician to approve certain purchases; being stuck behind shoppers who seem incapable of using them quickly; or the machine not recognising the weight of a particular product.

So what do you think of them? Convenience or more trouble than it is worth?

Let us know if you would like to see more or less of self-serve checkouts by having your say and taking part in the poll.

Yesterday's poll result:

 

Comments (6)

Please log in to enable comment sorting

4:12pm Thu 16 Jan 14

Joe 90 says...

Self-service check-outs are usually very good, and a good way of ensuring you can check that items are correctly charged, supermarket membership points awarded etc.
Self-service check-outs are usually very good, and a good way of ensuring you can check that items are correctly charged, supermarket membership points awarded etc. Joe 90
  • Score: -4

4:49pm Thu 16 Jan 14

ANNE GILES says...

They are an excuse for employing less staff.
They are an excuse for employing less staff. ANNE GILES
  • Score: 14

8:08pm Thu 16 Jan 14

Niki R says...

They're putting people out of work. Try never to use them, but increasingly I am left with no choice at a Sainsburys by my work, which has three manned checkouts and 9 self service.
They're putting people out of work. Try never to use them, but increasingly I am left with no choice at a Sainsburys by my work, which has three manned checkouts and 9 self service. Niki R
  • Score: 15

8:57am Fri 17 Jan 14

Concerned_Resident says...

They are painful. Often they get an idea in their electronic head where after every single item they won't let you continue... "Please wait for assistance" with a basket full of shopping. Grrrr.

The loading area which weighs the items is not big enough for a full basket either. So you remove the bag to carry on and... "Please place the item in the bagging area" followed by the shrill "Please wait for assistance."

They really test your patience sometimes!
They are painful. Often they get an idea in their electronic head where after every single item they won't let you continue... "Please wait for assistance" with a basket full of shopping. Grrrr. The loading area which weighs the items is not big enough for a full basket either. So you remove the bag to carry on and... "Please place the item in the bagging area" followed by the shrill "Please wait for assistance." They really test your patience sometimes! Concerned_Resident
  • Score: 7

5:43pm Fri 17 Jan 14

martnal says...

Irritating when the person in front is doing it one handed while on the phone.
Irritating when the person in front is doing it one handed while on the phone. martnal
  • Score: 7

7:34pm Fri 17 Jan 14

metis says...

Clearly, these machines are not popular - and I would have to agree. So why do supermarkets use them?
Machines dont go off on maternity leave, dont take you to an employment tribunal, dont insist on a minimum wage, dont take tea breaks, dont have to pay NI on them or contribute to their pension, dont go on strike. etc.
All they require is an initial investment and a little maintenance.
Clearly, these machines are not popular - and I would have to agree. So why do supermarkets use them? Machines dont go off on maternity leave, dont take you to an employment tribunal, dont insist on a minimum wage, dont take tea breaks, dont have to pay NI on them or contribute to their pension, dont go on strike. etc. All they require is an initial investment and a little maintenance. metis
  • Score: 6

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree