I've just read a couple of letters about bad experiences with black cabs. I ordered one this evening.

The ordering process was slick and I asked for the car to arrive at 11pm. It arrived at 10.50pm and I wasn't ready by the time I was there was £5.50 on the meter.

When I queried it the driver told me to ring the dispatcher, who was very rude.

I expect a better service than this particularly when paying the extra for the perceived security of a black cab. I shall be using my friendly local minicab service instead from now on.

Helen Eveleigh
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