The family of a pensioner receiving home care have claimed he was neglected by his carer.

Alan Rose, 94, who suffers from short-term memory loss, has been visited once a day at his home in Surbiton since his wife died in 2008.

But over Christmas his family said he went without medicine for seven days after a mix-up with the care service.

Daughter Gwendoline Johnston, 69, claimed jobs like bathing her father had not been carried out and time sheets filled out incorrectly.

Home care company Squirrels said the complaints were unsubstantiated.

A report by Kingston Council into Mrs Johnson’s complaint concluded there were no grounds to disbelieve the allegations but no evidence to support them.

However, Mrs Johnston, who lives in Iris Road, West Ewell, is unsatisfied and said she would now take the matter directly to Kingston’s chief executive Bruce Mcdonald.

She said: “When it started two-and-a-half years ago I was eternally grateful but then holes started appearing.

“As the holes got bigger I started looking a little closer.

“He was without medication for seven days at Christmas.

“If that had been someone else it could have killed them.”

Squirrels, in Worcester Park received a “good” rating at its last Care Quality Care Commission inspection in 2009.

Brenda Quelch-Brown, of Squirrels, said: “We can confirm that we cared for the service user for almost 3 years.

"We chose to withdraw from the care package on September 2, following breakdown in communication with the service user’s representative.

"A meeting was held last week with the service user's representative, local authority representatives and ourselves regarding the alleged allegations. "The outcome of this meeting was that the allegations raised were unsubstantiated."

In an internal safeguarding report seen by the Surrey Comet, the carer, who had worked with Mr Rose for three years was said to feel “upset and hurt” by the allegations.

A spokesman for Kingston Council said it had been working to resolve the family’s concerns but discussions had broken down.

He said: “Our priority is always to make sure that people using our services are supported appropriately and sensitively at all times and that the quality of services is not compromised, however challenging a situation may be.”

It said it did have the power to remove care companies from its approved list and had removed one, United Homecare, from its list after it fell below standards.

Are you happy with your carers? Call 0208 744 4244 or email dlindsell@london.newsquest.co.uk